The Journey Within & Beyond
Organizational Development
The growth and profitability of most organizations depends on the effectiveness of their sales teams. The sales teams act as ambassadors of the organization in the marketplace and are instrumental in creating its first impression. It therefore becomes imperative to hone the selling skills of these professionals and provide the organization the maximum sales advantage.
​
To do this, however, it’s essential that one knows the desired functional competencies of a Sales Professional in today’s time. Gone are the days when sales was just about knowing your product, dressing well and looking confident. No doubt these still play an important role today as well, but there’s a lot more expected from a Sales Professional nowadays. Today, rather than offering customers their products or services, they first need to understand the needs and pain areas of their customers. Post that they can offer them appropriate solutions.
​
We therefore invite you to attend our Sales Effectiveness Training which explore the required psychology of the sales professional as well as that of today’s customer. It will equip your sales team with the hard and soft skills required to bring them success.
INTERVIEWING SKILLS TRAINING
The health of any organisation depends on positioning the right person at the right place and at the right time. In today’s complex world, the selection process is difficult & demanding. One incorrect selection can lead to a substantial loss of productivity, revenue and profits for the organization. This makes interviewing; the tool commonly used for employee selection, all the more important. Our Interviewing Skills Training therefore focuses on various aspects of Interviewing. It starts by understanding what is important in pre-interview preparation, a crucial step missed out by most interviewers. It then helps participants understand how to develop questions based on required competencies that extract value. This is followed by practising the interviewing techniques to draw out specific, behaviour-based examples of past performance which are indicative of an interviewee’s future success in a particular domain.
​
​NEGOTIATION SKILLS TRAINING
​
Many sales professionals are very good at selling but often get stuck during the last stage, negotiation. While some land up giving too much just to reach a closure, others refuse to come down to the level of the customer and often lose the sale.
So, why does this happen? And how can we work around it to ensure we sell well and negotiate well?
By attending our Negotiation Skills Training. This training gives you insights into your negotiation style and ways to enhance the same. It teaches you various negotiation techniques that can help you reach a win-win in any negotiation scenario. Commonly used negotiation tactics are also explored and discussed to ensure you know how to successfully tackle customers that may attempt to try these on you!
CUSTOMER SERVICE / STAKEHOLDER CENTRICITY TRAINING
Research shows that it costs you five times as much to win a new customer than to keep a current one. This means that you must put in every effort to keep your old customers with you. And how can you do this?
Is delivering your product enough or is there something required beyond that? Are you providing your customers a unique experience? Do you take the time out to understand your customers’ needs and expectations and exceed them every time? Are you looking at your external customers as your only customers or do you also believe that you have some other customers who are equally important? What else can you do for further developing one of the most important functional competencies?
To gain insights on these questions and many more, join us in our power packed Customer Service Training. Learn how to take your service from satisfaction to delight and ensure that every customer leaves you with a smile.
CREATIVITY & INNOVATIVE THINKING
Everyone is creative, but how many of us really think so?
Often our creativity gets extinguished like a fire in a rainstorm and then becomes difficult to reignite! Beliefs like we aren’t creative, we don’t have time to be creative, we don’t need to be creative or our organisation doesn’t accept creativity can pose as huge barriers to creativity. And its these very barriers that need to be first worked on to unleash our latent talent. However, these are often hidden from our view and hence difficult to identify and work upon.
And that’s where our Creativity & Innovative Thinking Training comes in. This workshop first helps you identify and accept the thought processes that are creating creativity barriers for you. It then takes you through some exciting exercises that are sure to light that creative fire in you!
PROBLEM SOLVING & DECISION MAKING TRAINING
Problems are a part and parcel of life. In today’s competitive environment, employees at all levels are exposed to situations where they need to solve problems and take decisions of varying degrees. And with the number of options available nowadays, this can be a rather difficult task! This makes problem solving and decision making one of the most sought after functional competencies for a number of organisational functions!
Our Problem Solving and Decision Making Training is therefore highly recommended for employees from various departments. This training focuses on developing competencies for effective problem analysis and evaluation. It includes identification of the problem and finding its root causes using scientific tools and techniques. Participants learn how to generate and sort a large number of possible solutions. They also understand how to evaluate these solutions in order to take appropriate decisions for solving the problem at hand.
MANAGING PERFORMANCE TRAINING
Managing the performance of their team is extremely important for every manager or leader. However, it’s an area that tends to get the least attention due to increased workloads and paucity of time. These make it difficult to create the time and space for having crucial performance conversations with team members.
As some of you may be aware, managing performance entails a large number of activities spread over the course of each year. It starts from setting goals and objectives, reviewing performance and progress, training & coaching and giving feedback. These activities help managers spend valuable time with their team members, ensuring they are on track and addressing challenges they may be facing on the way. Such conversations not only give guidance to team members, but also create a strong and trusting relationship between a manager and his team apart from developing their leadership skills.
Therefore, if you would like to understand how you can help your team improve their performance and go to the next level you can opt for our Managing Performance trainings. We can help you help them identify and overcome the roadblocks in achieving their true potential.
GOAL SETTING TRAINING
We all have goals in our personal and professional lives. In fact, goals are what give our lives direction and motivation. Yet most of us manage to complete very few of our goals. The others are just left as dreams. So, what stops us from achieving all we want? What comes in the way of our success?
The lack of goal setting. Whether you have small dreams or lofty expectations, goal setting allows you to plan how you want to move through life to achieve them. It helps you create clear and specific goals which are stretched yet challenging to achieve. Detailed action steps are created which give you direction and help you measure your progress over time. Goals are evaluated well, and a competitive timeline is set to achieve them. And to top it up, our Goal Setting trainings also help you identify restricting thoughts and emotions that may be stopping you from achieving your goals. So, you can then go back to your teams and help them set and achieve their organisational goals.
TEAM MANAGEMENT TRAINING
Having great team management skills is one of the most essential yet challenging aspects of being a manager. Every team member is unique and different in personality, thought processes and experience. While this diversity can bring a lot to the table, it can also jeopardise interpersonal communication, trust and eventually relationships.
Its therefore important that a Manager understands the nuances of handling his team well. He needs to bring them together, keep them together and ensure that they continue to perform optimally together. Our Team Management Training therefore has tools and concepts that can add value to your leadership development training by helping you create and sustain a strong and cohesive team. A team with members who are there for each other and are ready to give all that they have to achieve their goals together.
STRATEGIC THINKING TRAINING
Simply put, Strategic Thinking is the ability to see the larger picture and connect the dots to help an organization prosper by going beyond daily transactions.
What is it that strategic thinkers have, that the others don’t? The right mindset, zeal to achieve the unimaginable, confidence to ask tough questions and urge to constantly evolve. They are always curious and look at information from different viewpoints, bringing in newness and improving on the old. Different possibilities, approaches and potential outcomes fuel them and help them take their organization to the next level.
Join our Strategic Thinking Training to create a brighter future for you and your organisation.
DELEGATION TRAINING
If you work all by yourself, there’s only a limited amount of work that you will be able do, no matter how hard you work. The truth is, we all have only 24 hours in a day and To-Do lists that seem to be growing at an extremely alarming rate! Even if we were superheroes, we would need support and assistance to complete all our tasks. And that’s why delegation training forms such an essential part of our leadership development trainings cluster.
Delegation is the art of taking help for managing our projects and daily tasks better. People who are good at delegating are great at balancing their workloads, building on their strengths and developing others. Delegation training helps us look into why we refrain from delegating our tasks and how it can help us and our team in performing more effectively. It also helps us in understanding the right way to delegate tasks to our team members; keeping in mind their strengths and appetite to learn.
various training and coaching activities for developing the candidates thereafter, thus contributing to organisational development.
We, at The Idiscoverie; can design assessment centres for you, deploying a battery of exercises and activities for assessing your employee’s talent. We can also create a development centre for you and further equip employees with the tools required to meet the challenges of their current or next role successfully.